Draft for review and approval by Calculators before launch.
What this policy covers
This policy applies to fees paid to Calculators — The Tax People for professional services. If your engagement letter or written quote says something different, the engagement letter or quote applies.
Professional fees and government fees
We charge two kinds of amounts:
- Professional fees — our fee for the work, plus GST.
- Government and third-party fees — amounts we pay on your behalf, such as MCA filing fees, stamp duty, trademark or FSSAI fees, digital signature certificates, and taxes, interest or late fees paid through challans.
Government and third-party fees cannot be refunded by us once they have been paid to the department or provider. If an authority refunds any amount, we will pass it on to you.
One-time services
For one-time services such as company set-up, registrations, income tax returns and notice replies:
- Before we start work: if you cancel, we refund the professional fee in full, less any government or third-party fees already paid.
- After we start work: we refund the part of the professional fee for work not yet done. We will show you what has been completed.
- After filing or submission: once a return, application or reply has been filed or submitted, the professional fee for it is not refundable.
Monthly plans
You can switch or cancel a monthly plan any month. Please tell us in writing before your next billing date. Work for the current month will be completed and billed as usual. If you have paid in advance for months that have not started, we will refund those months.
Work outside your plan, such as catch-up for earlier periods or extra notice replies, is quoted and billed separately and follows the one-time services rules above.
If an application is rejected or queried
If an authority raises a query or rejects an application, we will reply to the query or re-file where possible. If the rejection was caused by a mistake on our part, we will re-file without any additional professional fee. If it was caused by incomplete or incorrect information or documents, further work may be quoted separately.
What we need from you
Deadlines depend on receiving complete documents and approvals on time. Interest, late fees or penalties charged by authorities are payable by the client, including where documents or approvals reached us late.
How to ask for a refund
Email gsunilkumar1020@gmail.com with your name, phone number, the service and the reason. We will reply within 3 working days. Approved refunds are made to the original payment method, usually within 7–10 working days.
Questions
If you are unsure how this policy applies to you, call +91 63625 84298 or WhatsApp us before you pay — we are happy to explain.